Postage Terms and Conditions


Due to the current disruptive situation caused by the COVID-19, registered postal services around the world are experiencing long delays in processing packages, therefore, delivery time might take even double the time of pre-COVID-19. Therefore, we would like to point out that we are not responsible for the delays.

To mitigate this problem we are urging our customers to opt for the Courier service with guaranteed deliveries of less than 14 days. In the current situation this service is safer. To mitigate the slight extra cost we are giving you a special offer on our products as announced on our Home Page.

All Postage Terms & Conditions below still apply.

Postage information:

  • We ship to most countries around the world except Italy. If your country is not listed at the checkout option, please contact us by email. 
  • For Malta and Gozo please go to your nearest Beauty Therapist supplying Histomer and Biogena. We do not sell directly to local clients from this website. For Malta & Gozo we sell only to Beauty Therapists, SPAs and other licensed professionals. Please note that prices are excluding VAT.
  • Postage is calculated automatically according to weight and destination. If your country is still not added please contact us and we solve the issue for you.
  • Delivery times vary according to distance and country. Please inform us by email when you receive the parcel.
  • We are not responsible for mishandling of packages by the postal services. Any damages incurred during transit is not our responsibility. That's why we encourage our clients to purchase a postal insurance as described below.
  • We are not responsible for lost packages by the postal services. That's why we urge you to buy an insurance just in case the package gets lost. Another option is to choose courier service which is faster. Contact us for more information on how to benefit from such service.
  • If you would like to opt for a fast and secure courier service such as DHL, please contact us for a quote and we guide you accordingly.
  • The following countries do not accept parcels more than 10kg: Gambia, Malawi, Mongolia, Mozambique, Myanmar (Burma), St. Vincent, Trinidad and Tobago, Tonga.
  • The Philippines accept parcels up to 8.5kg only.

2) We suggest that you purchase one of the following insurances so that your parcel is covered in case of damage and/or loss due to postage. We do not accept claims regarding postage losses and/or damages.


Insurance of mail is available for outgoing local registered mail, local parcel, international registered mail, international parcel and courier.

Type of Cover



Standard Cover

LOSS OF each postal article up to a maximum value of €100 per article but not exceeding the insured value


Premium Cover

LOSS OF OR DAMAGE TO each postal article up to maximum value of €5,000 but not exceeding the insured value



 3) For any query please do not hesitate to contact us on

 4) We do not take responsibility if the shipping address is provided wrongly by the client. Please make sure you enter the correct and full postal address.