COVID-19 IMPORTANT NOTICE

Due to the current disruptive situation caused by the COVID-19, registered postal services around the world are experiencing long delays in processing packages, therefore, delivery time might take even double the time of pre-COVID-19. Therefore, we would like to point out that we are not responsible for the delays.

To mitigate this problem we are urging our customers to opt for the Courier service with guaranteed deliveries of less than 14 days. In the current situation, this service is safer. To mitigate the slight extra cost we are giving you special discounts. Please contact us by email for such discounts.

All Postage Terms & Conditions below still apply.

VAT, Imports and Extra Delivery Charges Fees for non-EU Countries:

Purchases from non-EU countries are subject to the country’s own VAT (Value Added Tax or product tax, depending on the country) and also customs imports charges. Some countries postal services, might charge extra delivery charges, so it is better to check beforehand what extra charges are incurred if any. Please check also with your customs department what these charges and taxes are. We are not responsible to pay for these charges and taxes which have to be borne by the buyer.

Contact us for a special discount to mitigate the customs fee (extra discount is given only when there is no discount offer in place). VAT has to be paid always, it doesn’t matter if you are purchasing from an EU or non-EU country.

Postage information:

  • We ship to most countries around the world except Italy. If your country is not listed at the checkout option, please contact us by email. 
  • For Malta and Gozo please go to your nearest Beauty Therapist supplying Histomer and Biogena (https://histomermaltashop.com/histomer-beauty-centres-malta-only/). We do not sell directly to local clients from this website. For Malta & Gozo we sell only to Beauty Therapists, SPAs and other licensed professionals. 
  • Please note that prices are excluding VAT. VAT cannot be included in price due to the OSS system as from 1st July 2021, the VAT pertaining to the EU country of purchase is applied. Purchases from non-EU countries are not subject to VAT.
  • Postage is calculated automatically according to weight and destination. If your country is still not added please contact us and we solve the issue for you.
  • Delivery times vary according to distance and country. Please inform us by email when you receive the parcel.
  • Expected delivery times: European Countries: 7-14 days. Non-European Countries: 3-10 weeks, depending on the country. Due to COVID issues, delivery times may be much longer.
  • We are not responsible for the mishandling of packages by the postal services. Any damages incurred during transit are not our responsibility. That’s why we encourage our clients to purchase postal insurance as described below.
  • We are not responsible for lost packages by the postal services. That’s why we urge you to buy insurance just in case the package gets lost. Another option is to choose a courier service which is faster. Contact us for more information on how to benefit from such a service.
  • If you would like to opt for a fast and secure courier service, please contact us for a quote and we guide you accordingly.
  • When purchasing your products you can opt to purchase insurance for your registered package as shown below:

Insurance

Insurance of mail is available for outgoing local registered mail, local parcel, international registered mail, international parcel and courier.

Type of Cover

Coverage

Charge

Standard Cover

LOSS OF each postal article up to a maximum value of €100 per article but  not exceeding the insured value

€5.00

Premium Cover

LOSS OF OR DAMAGE TO each postal article up to maximum value of €5,000 but not exceeding the insured value

€15.00

 

  • For any query please do not hesitate to contact us on [email protected] or on [email protected]
  • We do not take responsibility if the shipping address is provided wrongly by the client and package is not delivered due to this. Please make sure you enter the correct and full postal address, contact number and email address, as the refund policy will not apply in such cases. This also applies to packages that are not picked up at the postal service by the recipients, even though advised/notified by the same postal service.